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Our partner, a well-known international corporation, is seeking a ServiceNow Solutions Designer- Automation (AIOps) (m/f/d) to join their team. This is a full-time position in the Düsseldorf metropolitan area, Germany (1-2 days in an office weekly).

About the Company

  • Market leader in their sector, known for innovative practices and exceptional standards.
  • Provides a vibrant work environment that nurtures professional growth, inclusivity, and values individual input.

Are you excited about leveraging automation to enhance IT operations? Join our clients newly formed, innovative team as ServiceNow Solutions Designer and drive the future of IT service management with cutting-edge AIOps solutions!

What You’ll Do:

Develop Automation Solutions: Train and integrate machine learning models to automatically respond to events reported in ServiceNow, such as restarting servers or qualifying event frequency.

Pattern Recognition: Utilise process mining techniques to recognise patterns from monitoring logs and develop automated responses. Experience with Celonis is a plus, but not required.

Collaborate with Stakeholders: Work closely with service owners, managers, and business analysts to ensure a deep understanding of business processes and requirements.

Enhance ITIL Processes: Automate ITIL processes to improve efficiency and service quality.

Innovate Continuously: Stay ahead of the curve by evaluating new technologies and methods in automation and integrating them into our processes.


What We’re Looking For

Team Player: Join a newly formed team dedicated to building IT Ops solutions on ServiceNow for internal use, primarily integrating 3rd party software.

Tech-Savvy: Develop solutions that automatically qualify events and determine appropriate reactions, connecting monitoring events/alerts to ITSM tools like ServiceNow.

Pattern Recognition Expert: Experience in process mining and recognising patterns from monitoring logs to automate responses.

Knowledgeable in ITIL: Experience with ITIL and ITSM systems (ServiceNow or similar) for process automation is essential.

Machine Learning Enthusiast: Theoretical knowledge of machine learning and its applications in automation.

Languages: C1 or above in English and B2 in German


  • Flexible working conditions within Germany, including equipment.
  • Competitive compensation.
  • Access to the latest technologies.
  • Future-focused training and development.
  • Structured onboarding process with a dedicated buddy system.
  • Health and wellness programs.

Relocation from abroad is possible. We will take care of your visa application and relocation to Germany. Your family members (spouse, children under 18 years old) will get a visa as well.

If you are interested in joining the team as an ServiceNow Solutions Designer- Automation (AIOps), do not hesitate to apply for the position. 

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