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Our partner, a well-known international corporation, is seeking a ServiceNow Solutions Designer- Monitoring (AIOps) (m/f/d) to join their team. This is a full-time position in the Düsseldorf metropolitan area, Germany (1-2 days in an office weekly).

About the Company

  • Market leader in their sector, known for innovative practices and exceptional standards.
  • Provides a vibrant work environment that nurtures professional growth, inclusivity, and values individual input.

Are you passionate about integrating cutting-edge technologies to enhance IT operations? Join our global clients’ newly formed, dynamic team as an AIOps Solutions Designer and play a crucial role in revolutionising their IT service management!

What You’ll Do

Design and Implement AIOps Strategies: Tailor AIOps solutions to meet the specific needs of  organisation, focusing on monitoring event management, service requests, and incidents.

Collaborate with Stakeholders: Work closely with service owners, managers, and business analysts to ensure a deep understanding of business processes and requirements.

Analyse and Improve: Analyse service data to identify trends, and develop proactive solutions to enhance service quality and efficiency.

Innovate Continuously: Stay ahead of the curve by evaluating new AIOps technologies and methods, integrating them into our processes.

 

What We’re Looking For

Team Player: Join a newly formed team dedicated to building IT Ops solutions on ServiceNow for internal use, primarily integrating 3rd party software.

Tech-Savvy: Connect monitoring events/alerts to ITSM tools like ServiceNow, automate event classification, and predict incidents to ensure seamless IT operations.

Integration Expert: Manage data flow from various monitoring systems to ServiceNow, create software solution templates, and design solutions for the dev team.

Knowledgeable in ITIL: Experience with ITIL and ITSM systems (ServiceNow or similar) for process automation is essential.

Monitoring Tools Experience: Familiarity with tools like checkMK, ElasticCloud, and Dynatrace.

Bonus Skills: Hands-on machine learning experience 

Languages: C1 or above in English and B2 in German

Benefits:

  • Flexible working conditions within Germany, including equipment.
  • Competitive compensation.
  • Access to the latest technologies.
  • Future-focused training and development.
  • Structured onboarding process with a dedicated buddy system.
  • Health and wellness programs.

Relocation from abroad is possible. We will take care of your visa application and relocation to Germany. Your family members (spouse, children under 18 years old) will get a visa as well.

If you are interested in joining the team as an ServiceNow Solutions Designer- Monitoring (AIOps),  do not hesitate to apply for the position. 

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