Website IT Service Manager (m/f/d) - relocation

Online platform

Our partner, a well-known German online platform, is seeking a¬†IT Service Management Expert¬†(m/f/d)¬†to join their team. This is a full-time position in the D√ľsseldorf metropolitan area, Germany (partial work from home is possible).

Relocation from abroad is possible. Support regarding your visa application and relocation to Germany would be provided. Your family members (spouse, children under 18 years old) will get a visa as well.

About the company:

  • They are a market leader in their sector, known for their innovative practices and exceptional standards
  • They provide a vibrant work environment that nurtures professional growth, inclusivity, and values individual input
  • Collaborative Environment: Join a dynamic team of professionals dedicated to driving innovation and continuous improvement, fostering a collaborative work culture that encourages creativity and idea sharing
  • Impactful Work: Contribute to projects that have a tangible impact on business operations, helping organizations streamline processes, identify inefficiencies, and unlock opportunities for growth and optimization

Your day-to-day activities:

  • Establishing and executing procedures for incident and problem management
  • Monitoring KPIs and evaluating result data
  • Analyzing and defining consequences in close cooperation with international teams
  • Advising specialist teams on applying methodical techniques for root cause analysis
  • Improving overall service quality by creating best practices
  • Creating and presenting relevant reports to stakeholders, e.g., business departments
  • Managing test, change, and release management

Your toolbox:

  • Experience in strategic incident/problem management.
  • Experience with ITSM tools (ServiceNow, Jira)
  • Practical experience in ITIL processes
  • Experience with stakeholder management
  • Education background in IT
  • Proficiency in English (C1 level)

Benefits:

  • Flexible working hours.
  • Hybrid work model.
  • Access to state-of-the-art technologies.
  • Vacation, Christmas, and additional bonuses
  • Future-oriented training & development opportunities.
  • Structured onboarding and support of an onboarding buddy.
  • Health perks.

If you are interested and believe you fit the requirements to join the team as a IT Service Manager – apply now by sending us your CV.

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