Business Relationship Manager Data Analytics
Our partner, a well-known international corporation, is seeking a Business Relationship Manager – Data Analytics (m/f/d) to join their team. This is a full-time position in the Düsseldorf metropolitan area, Germany (partial work from home is possible).
Relocation from abroad is possible.
About the company:
- They are a market leader in their sector, known for their innovative practices and exceptional standards
- They provide a vibrant work environment that nurtures professional growth, inclusivity, and values individual input
- Collaborative Environment: Join a dynamic team of professionals dedicated to driving innovation and continuous improvement, fostering a collaborative work culture that encourages creativity and idea sharing
- Impactful Work: Contribute to projects that have a tangible impact on business operations, helping organizations streamline processes, identify inefficiencies, and unlock opportunities for growth and optimization.
Key Responsibilities:
- Collaborate with a team to standardize the demand/supply process for relevant captives and manage scope changes effectively.
- Organize meetings with stakeholders to align on strategic goals and clarify budget-related issues.
- Advise global internal customers on maximizing the benefits of our Service Desk.
- Ensure outstanding service quality when handling complaints from internal customers.
- Manage complex requests, such as creating new support structures and assisting with their financing.
- Act as a liaison between customers and the company, using proactive consulting and data analysis to improve relationships and enhance the efficiency of our global Service Desk.
- Drive continuous process improvement and ensure seamless integration into the organization.
Your Profile:
Required Qualifications:
- Strong knowledge of ITIL, Service Desk, and IT methodologies.
- Familiarity with Data Analytics systems.
- Experience in reporting and data analysis with a data-driven approach.
- Proven track record as a Customer Success Partner, utilizing BRM principles and stakeholder management.
- Excellent networking skills and a customer-oriented mindset, along with strong communication skills.
- Proficiency in using Tableau.
- Fluent English (C1 or above)
- Good German level (B2 or above)
Preferred Qualifications:
- Degree in economics, business informatics, business administration, or a related field.
- Experience in an international work environment.
- Proficiency in PowerPoint and ThinkCell.
- Familiarity with ServiceNow and MS365.
- Initial project experience is a plus.
If you are interested and believe you fit the requirements to join the team as a Business Relationship Manager Data Analytics – apply now by sending us your CV.